The planning stage
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Assessment requirements
We followed the training package. The whole thing was based around units
and elements of competency so we were trying to address each one of those.
The retail content specialist mapped each of the elements into some form
of activity in the Toolbox and then we put in place a Quality Assurance process. The retail
section at West Coast College involved eight staff so when we developed
a particular unit a couple of those staff members checked that all of the
elements had actually been covered.
Online support arrangements
One of the fundamental things about the retail Toolbox is that we developed it for the national system but also for West Coast College of TAFE. We decided to use WebCT as a platform and in all ways the design was for WebCT. So we knew:
- there would be collaborative tools attached to it
- that it was going to be stored on the server and there would be the various backup procedures
- what technical infrastructure was going to be available at West Coast.
Project staff skills
I wish that the PD product - People like us … managing an online project - that you’ve got now was available in those days because that would have been perfect for us. Because we did have the content person and the instructional designers who didn’t really get on like a house on fire. And the developers were yet another group and there was some sort of tension in the team at times.
Testing and validation
- We had a testing site at both Swinburne and Joondelup.
- We also had an industry person from an actual surf shop on our reference group. She was the manager of the shop and was available to test the materials at various points.
- We always test in WebCT all the way along.
Allocating resources
I basically got a team together that was fairly cost effective because
they were ex-learners and I had to motivate that team as best I could.
Since then, because of the projects we have done we have much more of a
sense of how long things take to do, we have more of an opportunity to re-use
educational designs and multimedia.
