The analysis stage
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Learner group
We took the advice of our content people at West Coast. They have a sense of the market for retail and had been delivering retail for a while. I had a fair amount of confidence in what their perception of the learning cohort was.
Basically we were looking at a younger cohort of learners, a lot in schools. They might be working at McDonalds down the road or they might be doing structured workplace learning somewhere.
We also took advice from the reference team which included retail people.
Accessibility in the web accessibility sense - we understood that in the regions they would have problems accessing online learning materials and that they might be doing this from CD.
Assessment context
There were the theoretical and the practical elements and we felt that
we were positioned to do the theoretical well. Then learners would go into
practical situations, into workplaces or simulated workplaces.
When we talk about simulated workplaces we aren’t talking about e-learning
or online learning workplaces, we mean model shops and model offices - real
physical models.
Current practice & existing resources
We looked at existing resources available from Wholesale, Retail and
Personal Services Industry Training Council (WRAPS). There was a national
WRAPS project and we got print resources from them.
There were also some web sites, for team building type of resources.
Range and type of assessment
We included a range of task types - portfolios, assignments, simulation
role play, demonstration and testing.
