The delivery stage
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Ensure learners are informed of criteria
- The resources developed for the program include a learners’ information web site that provides information about the program including assessment benchmarks and approaches.
- Each assessment task provides detailed information and guidelines about the assessment requirements.
- For trainees, we ensure, during our face-to-face visits, that they are fully informed of the assessment criteria.
Conduct and manage the assessment process
We have established a communication strategy aimed at achieving good communication channels for learners and teachers. The strategy includes:
- a learner hub that allows learners to communicate with teachers and other learners. Learners can use the hub to clarify assessment tasks or contact their teacher via email or telephone.
- a team approach for teachers of the program. If a learner cannot access a particular teacher, they can access another team member. We have regular team meetings to share information.
- a benchmark for turn-around times for feedback on assessment tasks submitted.
The resources developed for the program include a Teacher's Guide that contains a number of tools to assist teachers to manage the assessment process. These are used to:
- record assessment details - stored electronically on a shared drive that is backed up daily. An administration officer takes care of the file management system.
Ensure authenticity of submitted tasks
- The assessment for the program is structured so that learners are required to complete a spread of tasks and so we do not rely on one piece of evidence.
- For workplace assessment activities, witnesses verify the learner’s work.
- Our teachers get to know the abilities of their learners and because
they are experienced teachers, would be aware if any work submitted was
not of a standard expected for a particular learner.
