The analysis stage
We identified the learner group as being young and not highly motivated to study. Our range of sources included:
- our experience as a TAFE delivering this particular training package
- Steering Committee input
- input from different industries
- our knowledge of the industry from doing training and traineeships nationally for places like K Mart
- other RTOs interstate.
However, we really missed the mark in a lot of ways. People I talk to
still use the Toolbox and get great results from it, but the learner group
is actually older and more professional than we thought.
In this course you have to do work-based assessment because a lot of the
skill in the retail industry is very practical. The problem we always have
no matter what delivery method you are using, is learners who are not actually
in the retail workplace.
If you don’t have half a million dollars to set up a simulated retail environment in your college, how do you do it? We decided the way we could get around that was to create a virtual shop inside the Toolbox. So there are two parts to the retail Toolbox. Every time you come to a task you are given the option of whether you want to do this in your own workplace or at one of the virtual places.
Current practice & existing resources
There were a lot of existing resources we were using in our classroom settings or in our training settings:
- the ITAB’s learning guides to support the training package.
- a text book which is part of the standard course.
- a lot of web-based information, particularly on areas like communication skills, customer service and presentation skills and merchandising.
- handouts teachers had used in class and a few videos (some of this became too hard with copyright issues).
Range and type of assessment
The primary goal was to check progress towards outcomes. We also wanted to include opportunities for:
- Recognition of Prior Learning
- checking learners’ entry level - this was covered in the teacher’s guide
- self-assessment - this is something we spent a lot of time thinking about.